Patient Relationship Management is an innovative management for building and preserving long-term, profitable customer relationship. Of course the term PRM does not mean only the sick patient, but also the health consumer who is interested in prevention
HEALTHSANA is committed to using technology to help citizens and healthcare organizations improve health and wellness. Many of today’s information and communication technology projects rely on a traditional healthcare delivery model that is centered on the healthcare organization rather than the citizen
HEALTHSANA believes that new technology and a citizen-centric approach, such as patient relationship management solution, can help put healthcare professionals on the forefront, improve outcomes for the citizen, shifting from reactive to proactive care, and reaching out to patients and involving them in their own treatment. We also expect this to reduce the costs of care. We have solutions in the following areas:
- Personal health and wellness helps promote behavior that leads to healthier lifestyles and the prevention of chronic conditions by engaging and informing the public in general and patients in particular. For example, giving citizens and patients access to medical records and care plans online.
- Condition management helps health professionals minimize acute episodes, hospitalization and expensive procedures by improving how citizens/patients manage their own health conditions. For example, letting patients upload device readings and other information.
- Population health intelligence helps health professionals measure, manage, and monitor clinical and demographic data and programs to improve population health and wellness. For example, correlating diabetes cases with demographic information.